Customer Testimonials

Totally got scammed! Purchased a 2023 Corolla on May 10. Was told it had not been in an accident. It was in a bad accident. Our body shop showed us. We were told it would cost $8,000 to fix everything but we can’t afford that since we have car payments now. Also our mechanic found an issue that needed to be fixed that cost us $1,500. There is absolutely no way they did a bumper to bumper check and didn’t see this! I am absolutely livid that we were deceived. We’re considering suing. RUN! Don’t buy from these crooks!

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Disappointed ,no respect no customer service I won’t refer anyone to Toyota North Miami I really disappointed from toyota I did service 3 months ego I felt something was wrong right I went back today I spent 4 hours there no one talk to me I had to find out why they didn’t call he said there’s nothing wrong with ur car I was not happy, never again I won’t refer friends or family to you guys

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Thanks Dr adazal for the great support and the healing you brought with your positive energy to me life and my family I am grateful to you dr adazal https://www.facebook.com/share/1BjwuUYiWD/?mibextid=wwXIfr

Service was great fast and well done l love doing business with you guys nice great job 👋👋👋

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Courteous On time The best service My serv.advisor Steve Maldonado is the best,been handling my cars for years.

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Great help good people there got the price that was offered happy i went there

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Good customer service. They try their best to provide good customer satisfaction in a friendly manner.

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You can’t pay me to take my 2010 Prius to another Toyota dealership. My service advisor is the best. Thank you, Toyota of North Miami 💪🏽

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The service manager Mr. Wesbert Jean was excellent with his service because of his knowledge, information and expertise. He wasn’t trying to over sale but gave me the option to determine what I should do. I really appreciate his service.

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Excellent customer service excellent communication great job 5 stars rating I would recommend my friend

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My Corolla's AC wasn't vooling properly. So I took it in for service at Toyota of North Miami. Billy Ledan was my service tech. He took care of me. I give him a #5 service rating. Always a pleasure to take my vehicle in for service. I highly recommend Toyota of North Miami. Fred F. Taylor

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I took my Toyota Tacoma to TOYOTA for service on 3/3/25. During my interaction with Mr Jagenson, he demonstrated great customer service skills. He went above and beyond to ensure that I was satisfied.

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YA SON 2 COCHES CH-R - CROSS QUE TENEMOS DE Toyota North Miami GRACIAS A TODOS SIEMPRE MUY ATENTOS POR SI NO HACIA FALTA ALGO, Y EN ESPECIAL A NUESTRA VENDEDORA ( INGRID ) ⭐️⭐️⭐️⭐️⭐️

Each service representative is knowledgeable, courteous, plus understanding of my health needs. This is my second Prius!!! Appreciate having my car washed!

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Terrible customer service and frauds. Salesman admitted they list cars online cheap to get people in then they have to charge several extra fees to make money. What a scam. Test drove a car and accidentally left my license. They wouldn’t even send it back. I’m two hours away! Unbelievable how I got no help getting my license back. Terrible way to do business.

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Just took my car in for regular maintenance and the service was perfect and fast.

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Mr. Jevel Aluart was the best. The service was amazing. I would recommend this place.

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En el día de ayer le hicieron el mantenimiento de mi carro y la atención fue súper buena. Súper recomendable

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Excellent, was the attention, from Aaron. Thanks. Always I back to this concessionaire. One more Thanks Aaron

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Eryn in service is helpful and patient, he guides you throughout the process , well done , customer service 👍

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I would like to say a big thank you to Marlon for helping me tremendously with my process of buying a new car! He was super helpful and honest with me regarding my questions and concerns. I’m so excited and happy with the service and my purchase! Definitely recommend Marlon to anyone looking to buy, and he’s not just someone trying to make a sale which completely eased my mind!

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My experience is Always professional and fast. Repairs and cost is explained before the service department do the work needed.

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I DO NOT RECOMMENT THIS DEALERSHIP, BOTH THE SELLERS AND THE FINANCIERS HAVE AN OPAQUE HANDLING THE ENTIRE PROCESS. I SUGGEST YOU LOOK FOR OTHER DEALERS OY GET THE HELP OF VEHICLE PURCHASE ADVISOR. I PERSONALLY HAVE BITTER EXPERIENCE WITH THIS DEALER, THE FINANCIERS ADD ADDITIONAL COSTS THAT CANNOT BE EXPLAINED.

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I would like to take this opportunity to share my gratitude and appreciation for Jay, David Trinidad and the service repair team for taking care of my vehicle. I had my vehicle towed overnight to their service lot and within opening hours the next morning, I received a call from Jay confirming their receipt of my car keys and spoke about the issues that my vehicle was having. Then, I received a follow-up call from Jay with the inspection findings and estimate. By the end of the day, my vehicle was repaired with new Toyota parts! I’m very pleased ... Read More

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DealerRater - Nov 15, 2024

I would like to take this opportunity to share my gratitude and appreciation for Jay, David Trinidad and the service repair team for taking care of my vehicle. I had my vehicle towed overnight to their service lot and within opening hours the next morning, I received a call from Jay confirming their receipt of my car keys and spoke about the issues that my vehicle was having. Then, I received a follow-up call from Jay with the inspection findings and estimate. By the end of the day, my vehicle was repaired with new Toyota parts! I’m very pleased with the high-level of professionalism, knowledge and experience shown during this vehicle service and repair. I strongly recommend Toyota of North Miami’s service.

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Billy is very respectful and kind and shows interest in my car service. I feel that I can trust his service and advice.

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Germane a good technical. He greeted me early in the morning. I was so glad he was there. He was very knowledgeable and helpful. Thank you

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Fastest car servicing I’ve ever had. Wonderful experience.

He was given me a super car of service. He have competency to work as a team member.

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The service is excellent, the employees are very courteous. I am really satisfied with the welcome I received.

I have been servicing my car for a while at Toyota North Miami. This time last time Aaron took care of my visit, and he was honest and open to responding to all my concerns. I will give him a five-star service.

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My rep was Jack Roa. He's GREAT! He drove all the way up to Boynton Beach to deliver the car to me. And he's a great guy. Honest and easy to work with. The met my price and it was the easiest car purchase I ever had.

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It was my first time purchasing a vehicle online, Reynald (sales) and Richard (finance) made this process very easy. Reynald was very patient with all of my questions/concerns. He took the time to send me detailed photos/videos of the vehicle and all steps of the process. Richard in Finance was so informative and added only what I asked to the deal and didn’t try to upsell me. Reynald found transport for my vehicle to be delivered to my residence. Top notch service! Please ask for Reynald & Richard specifically when you go to purchase your next vehicle ... Read More

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DealerRater - Oct 1, 2024

It was my first time purchasing a vehicle online, Reynald (sales) and Richard (finance) made this process very easy. Reynald was very patient with all of my questions/concerns. He took the time to send me detailed photos/videos of the vehicle and all steps of the process. Richard in Finance was so informative and added only what I asked to the deal and didn’t try to upsell me. Reynald found transport for my vehicle to be delivered to my residence. Top notch service! Please ask for Reynald & Richard specifically when you go to purchase your next vehicle from Toyota of North Miami!

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I found the personnel to be courteous, friendly and professional. Service was provided fairly promptly and efficiently. I would go back to this location.

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Went to buy a used Tundra agreed on numbers. Financed through credit union ,Sent over a financial guarantee with a copy of the check given by the Bank for the truck they received it and I put 1,000$ Down payment / Deposit via debit card to hold the truck until Tuesday for home delivery. Tuesday comes along and right before vehicle is being delivered the check engine light comes on and shop goes through the shop to see what it is and its for the catalytic converters further inspection shows catalytic converters are aftermarket and poor quality causing check engine light to ... Read More

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DealerRater - Sep 6, 2024

Went to buy a used Tundra agreed on numbers. Financed through credit union ,Sent over a financial guarantee with a copy of the check given by the Bank for the truck they received it and I put 1,000$ Down payment / Deposit via debit card to hold the truck until Tuesday for home delivery. Tuesday comes along and right before vehicle is being delivered the check engine light comes on and shop goes through the shop to see what it is and its for the catalytic converters further inspection shows catalytic converters are aftermarket and poor quality causing check engine light to turn on after a drive cycle. Used car manager was no help told me he could discount 1 thousand off the vehicle if I take it as is. Being a Toyota MDT myself I knew it was going to be way more then that to fix it quote from local dealer shows 3,900$ just in parts alone goes to show how the dealer tries to pull a fast one. Used car manager said nothing they can do its too much of a loss for them and they would like to cancel the deal. Keep in mind insurance was already added .. Loan payment sent / Deposit sent and all the dealer paperwork signed and completed. I explained that if they cancel the loan I would be charged 600$ from the bank due to early termination and insurance would charge me a pro-rated amount since it was already added to the policy as required by dealer prior to taking delivery of vehicle. The dealer did not care I am taking expenses at their mistake did not even offer to show other trucks.. Their deposit was returned but it was 35$ less then the actual deposit made because I paid with a card? even though it was their mistakes..? Working for a Toyota dealership over 14 Years as a Master diagnostic technician for Toyota I've always bought Toyota because I believe in the company always makes things right for their consumers but clearly not in Toyota of North Miami they dont care. Its amazing how not even the service department covered THEIR mistake and split the bill with the used car department because all their vehicles go through the service shop for inspection on the used cars..? clearly it was not inspected properly because aftermarket catalytic converters look much more different then aftermarket ones. Now mistakes could happen anywhere but its up to the Toyota dealership to make it right. That's what separates Toyota dealerships to buy-here pay here that prays on consumers. long story short 1) lost out on the specific package truck I wanted. 2) Lost out on 2.5 hours drive to see the truck 3) Lost out 600$ on canceling a loan that was already approved/signed ( Purchase agreement ). 4) Lost out on 35$ on my "refundable" deposit 5)Same service's as a buy-here pay-here dealership in Hialeah. Just imagine if I would of opted to take possession of the vehicle on Sunday/Monday and the check engine light would of turned on the way home. Would of been a "Bought as is" scenario and I would of been SOL. All this was done as the sale's man as the middle man never was able to speak to the used car manager. sales man did a great job nothing bad to say about him until he had to break the news that they are canceling the deal after that did not get a reply back once I asked to talk to the used car manager about the fees I inquired due to them canceling the deal and if they would reimburse the loss on my end due to their failure to inspect a vehicle correctly.

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Amazing service i love my new car will always go back to Toyota of north Miami

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Some of the Cashiers are not friendly. Most of the employes are helpful and kind.

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No-hassle pricing through Costco car buying program. After receiving the pricing sheet we only had to go and choose the car and do the paperwork. Our sales person Juan Paulino was great, very knowledgeable and friendly. Great experience and very happy with our new RAV4 👍🙂

Great service , was very happy with everything.got in right away , had a coffeee and they filled my fluids.very nice man who helped me

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Our buying experience at Toyota of North Miami cannot be matched. We have now purchased twice from this dealership and have been 100% pleased with the experience and the quality of treatment and respect we were given. The manager Mr. Smith must be the best in the field. We feel safe knowing we can trust the employees and managers with such a big purchase. We definitely got what we were looking for quickly and with great quality. Look no further for a great new or used car!

I'm not sure if the customer service has declined at this location. I went to get an oil change and I couldn't receive the bare minimum service with is the multi-point inspection. This inspection informs me about my car's fluid levels, wear & tear with brakes & pads, etc. When I pointed out to my service agent, he just shugged his shoulders with any concerns.

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Welcoming Professional reliable staffing They explained everything for customers to understand no other dealers like Toyota

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Great advisor, he was very quick and helpful with all the questions that I had. Recommended

Everyone head to Andrey Nesterov for any car buying inquiries. Very respectful, and driven individual who values the business of his clients. He helped me source a 24’ Tacoma TRD Sport in the specific Trim package and color that I desired and was very communicative throughout the whole process keeping my informed on when I’d finally be taking delivery of my brand new truck . Highly recommend

Reynald Fleuridor is the worst agent to deal with. Be very careful if you meet him at Toyota of Noth Miami. Dishonest guy !

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Thank you very much for all the help!!!

Dario Dimitric was excellent , thank you for great customer service. Highly recommended dealership.Mr Dimitric thank you .

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That's incredible

I just got a 2025 car, the Manager was very helpful, with knowledge and kindness. I thank him for the explanations I was given to my questions and concerns. He never rush me to do the purchase. Come and let them help you to find you new Toyota.

(Translated by Google) Very good service and excellent advice (Original) Muy buena atención y excelente asesoría

Great service facility. Service advisor Rey Saintil is the best advisor at that facility with great customer service he arranged to have my car repaired quickly (my thanks to everyone involved in the repair) Thank you Mr Rey!

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I was so impressed with my service associate, Frank. He was so helpful, courteous and professional. It will be a pleasure to work with Frank should I need any assistance on the future.

(Translated by Google) I am very grateful for the attention and help I got when purchasing my first car! 🫶🏻😊 RENATO was very kind and very sincere when it came to recommending the vehicles. I managed to buy exactly the one I wanted and everyone collaborated very effectively so that I can return home with the car 🚘. I am very HAPPY 🤩 and of course I recommend the place. Truly impeccable. (Original) Estoy muy agradecida por la atención y por la ayuda que obtuve al realizar la compra de mi primer auto! 🫶🏻😊 RENATO fue muy amable y muy sincero a la ... Read More

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Google - Jun 14, 2024

(Translated by Google) I am very grateful for the attention and help I got when purchasing my first car! 🫶🏻😊 RENATO was very kind and very sincere when it came to recommending the vehicles. I managed to buy exactly the one I wanted and everyone collaborated very effectively so that I can return home with the car 🚘. I am very HAPPY 🤩 and of course I recommend the place. Truly impeccable. (Original) Estoy muy agradecida por la atención y por la ayuda que obtuve al realizar la compra de mi primer auto! 🫶🏻😊 RENATO fue muy amable y muy sincero a la hora de recomendar los vehículos. Logré comprar justo el que quería y todos colaboraron de manera muy efectiva para que pueda volver a casa con el auto 🚘. Estoy muy FELIZ 🤩 y por supuesto recomiendo el lugar. Realmente impecable.

Jag was very helpful. So far the best Toyota service location that I’ve been to. I was in and out in no time. Highly recommend.

Just went for a battery replacement and it went very well !

Great experience!!

(Translated by Google) I WILL ALWAYS GET SERVICE ON MY TOYOTA AT TOYOTA OF NORTH MIAMI BECAUSE THEY GIVE ME VERY GOOD SERVICE AND THE TREATMENT IS VERY GOOD (Original) SIEMPRE VOY A HACERLE SERVICIO A MI TOYOTA EN TOYOTA DE NORTH MIAMI PORQUE ME PRESTAN MUY BUEN SERVICIO Y EL TRATO ES MUY BUENO

(Translated by Google) I bought my first car here! Very pleased with the service! Special thanks to Andrey Nesterov! Great job, professional in his field. Helped me figure out the details and acted as a personal translator - that’s cool! He was with me at all stages of the purchase, although he also did his other work responsibilities at the same time! He helped me figure out the car, set up all the devices, and since I was alone without an accompanying person, he called me back to make sure I was okay! Thank you very much to Toyota ... Read More

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Google - Jun 12, 2024

(Translated by Google) I bought my first car here! Very pleased with the service! Special thanks to Andrey Nesterov! Great job, professional in his field. Helped me figure out the details and acted as a personal translator - that’s cool! He was with me at all stages of the purchase, although he also did his other work responsibilities at the same time! He helped me figure out the car, set up all the devices, and since I was alone without an accompanying person, he called me back to make sure I was okay! Thank you very much to Toyota and Andrey! Good luck and prosperity! (Original) Купила свою первую машину здесь! Очень довольна обслуживание! Особенная благодарность Андрею Нестерову! Отличная работа профессионал своего дела. Помог разобраться в деталях и был как личный переводчик это круто! Был со мной на всех этапах покупки хотя и параллельно делал свои другие обязанности по работе! Помог разобраться в машине настроить все устройства и так как я была одна без сопровождающего после перезвонил что бы удостовериться что я в порядке! Спасибо большое компании Toyota и Андрею! Удачи и процветания!

Great experience, good staff and Aaron schatzberg was so nice and friendly, clear explanation. Thank you for your help. You the best it's MARIE.

This was my first time ever in your service department, and I came to your dealer, because I have an issue on my 2022 Tacoma which I have taken to 2 other dealers yours makes 3. Unfortunatly, your shop wasnt able to repair my issues due to one of the other dealers I took the truck, replace alot of parts that I had no knowledge and or informed of until today that I went to your service department to pick up my truck, what actually left me completely blown away was the professionalism, courtesy, but most of all honesty from my service advisor ... Read More

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Google - Jun 11, 2024

This was my first time ever in your service department, and I came to your dealer, because I have an issue on my 2022 Tacoma which I have taken to 2 other dealers yours makes 3. Unfortunatly, your shop wasnt able to repair my issues due to one of the other dealers I took the truck, replace alot of parts that I had no knowledge and or informed of until today that I went to your service department to pick up my truck, what actually left me completely blown away was the professionalism, courtesy, but most of all honesty from my service advisor Matias, he really blew me away by his down to earth honesty, he frankly said to me when we met at his desk, he explained to me that the last dealership I took my vehicle did what they, if it would be for Matias, I honestly would've never known...That alone goes along way with me..... and as I told Matias , I sincerely was grateful with his service, honesty, professionalism and most of all, he made feel and treated me helluva even much better than you get at Brahman Rolls or the MBenz house down the street..... He has got a customer for as long as I own a Toyota, I just sold my Ford Raptor and got the Tacoma out of curiosity and quite frankly, we're not comparing apples to oranges, but I will say I have extremely pleased with Tacoma just not the unethical business practices that the other 2 dealers have left their staff do with their customers ... Kudos to Matias boss for having such an awesome team member as well as the rest the service department from the young lady that greets you to Matias and his counterparts and team members ....

Great and very quick service by Billy Ledan. Excellent service! Thank you!!!

The Staff was professional . I want to recognize Germany who did an excellent job in making the process easy. He had a genuine work ethic and professional.

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I love my new 2024 Tacoma. Steven Arteta really helped me get a great deal!

Thkuuu, Thku Steven arteta

Good

Excelente! O sr Richard Blanco is great and the financial guy too ( I forgot his name)

Thanks for your extremely helpful service today Jan Christian Rebu. Your pleasant customer service is appreciated.

This was my first time buying a brand new car but i feel so good about my purchase. Everything was great from the sales guy Jamie, who explained everything to me as far as the different models, specs and even the best options for my situation. The finance personnel Mr.Abner, was great and i felt very comfortable because he explained everything to me. Car buying can be very intimidating but everyone was nice and willing to explain anything. I love my car and I’m thankful that i was able to get such a good experience on such a ... Read More

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Google - Jun 9, 2024

This was my first time buying a brand new car but i feel so good about my purchase. Everything was great from the sales guy Jamie, who explained everything to me as far as the different models, specs and even the best options for my situation. The finance personnel Mr.Abner, was great and i felt very comfortable because he explained everything to me. Car buying can be very intimidating but everyone was nice and willing to explain anything. I love my car and I’m thankful that i was able to get such a good experience on such a random day.